frequently asked questions
What you snack on is important! We want to answer any question you might have about our chocolate. Below are some common questions we get asked and our most honest answers.
Have another thought? Email us we will get right back to you. Our favorite kind of customer are the happy, healthy, and well-informed ones.
are joe chocolates allergen free?
No. Some of our products contain dairy and nuts. We use shared machines and utensils in our small kitchen to process all of our chocolate. For this reason we cannot guarantee that Joe Chocolates products are allergen free. Our packages list the allergens in each of our products.
What kind of ingredients go into a bag of Joe Chocolates?
We are flavor, texture, and ingredient freaks! It's our belief that great tasting food comes from simple ingredients. We want you to be able to recognize every ingredient that we use because an energizing snack should never be a compromise to your body. Our coffee beans are small-batch roasted by our friends at Lighthouse Roasters, our chocolate is sourced from the family-operated Guittard Chocolate Company, and our flavorings are all hand made!
Are Joe Chocolates Bean-to-Bar?
Joe Chocolates is not bean to bar. Bean-to-bar means that a company purchases raw cacao from a source and processes them in-house to create chocolate. We use a fine dark-chocolate that is produced in the United States. Our chocolate is tempered, mixed with whole coffee beans and our hand-made ingredients, and packaged in house. If you would like to know more about our process and our suppliers, we would love to tell you more! You can contact us here.
ARE JOE CHOCOLATES FAIR TRADE CERTIFIED?
No. As a new company, it is pretty expensive to get certified and call ourselves a Fair Trade Certified Product. However, we believe that it is important for businesses to recognize the real impact they have on people and the planet. In the future we look forward to becoming a Fair Trade Certified company.
WHAT IS THE SHELF LIFE OF JOE CHOCOLATES?
Coffee and chocolate are naturally shelf stable! If they are sealed and stored in a cool dry place, out of direct sunlight, Joe Chocolates will be fresh for 6 months. Check the back of your package for the best enjoyed by date.
What about GMO ingredients?
All of our chocolate is certified GMO free, and we are working with our suppliers to get the rest of our ingredients certified GMO free.
ARE JOE CHOCOLATES GLUTEN FREE, KOSHER OR VEGAN?
Nope. Given the ingredients that we like to work with, some dietary restrictions are more difficult to cater to.
When Will I Get My Order?
As quickly as it can reach you! We will have your order ready within 48 hours of when you purchase online and delivered in 2-3 business days via USPS Priority mail. To guarantee your chocolate is as tasty (and not melted) as possible, orders received on Friday, Saturday, or Sunday will ship out on the following Monday. During the Summer, we will do everything we can to ensure that your chocolate arrives in perfect condition, including packing on ice, expediting shipping, and using Mylar insulation. Accidents happen, so if it melts or is otherwise not perfect, contact us and we will get you a replacement ASAP.
Does Joe Chocolates come in a decaf option?
Nope. Without the caffeine, "Bits of Buzz in Every Bite" wouldn't be true!
Are Joe Chocolates really that Good?
Oh yeah! They really are.